Turn Customer Support from a Cost Centre into a Profit Engine.

We deploy specialised AI agents for refurbished electronics stores that cut your return rate by up to 15% and reduce your customer contact rate by over 30%. Stop losing margin and start building a world-class customer experience.

The Hidden Costs Eroding Your Profit Margin.

Selling refurbished electronics is a battle for trust and efficiency. Our in-depth analysis of the industry, based on thousands of support interactions, reveals that retailers are facing a consistent set of challenges that directly impact profitability.

  • High Support Overheads: Your team is likely spending over 60% of its time answering the same handful of questions about delivery, returns, and product grading, leading to high operational costs.

  • Preventable, Costly Returns: Up to 30% of all technical returns are for issues that could be resolved with expert guidance, such as device setup, installation, or simple troubleshooting. Each of these returns erodes your margin.

  • Slow Response Times = Lost Sales: Today's customers expect instant answers. Delays on simple queries don't just cause frustration; they lead to abandoned carts, hurt your conversion rate, and fuel negative online reviews.

Deploy an AI Team That Understands Refurbished Electronics.

Generic chatbots can't solve industry-specific problems. Our agents are designed by an insider to automate your most critical customer service workflows, building trust and protecting your bottom line.

Introducing Your New AI Agents:

The Pre-Purchase Agent

This agent acts as your 24/7 sales expert, trained on all your company policies. It provides instant, accurate answers to questions about condition and warranties, reducing purchase anxiety and guiding uncertain customers to the perfect device, boosting your conversion rate.

The Technical Support & Diagnostics Agent

Your first line of defence against costly returns. This agent expertly guides customers through setup, installation, and technical troubleshooting for common issues across chat, WhatsApp, and even phone. By resolving problems remotely and offering an immediate solution, it prevents unnecessary returns and boosts customer satisfaction.

Success Story: How Reboxed Unlocked Growth with AI Automation

Reboxed, a leader in the refurbished tech market, faced critical growth blockers that were limiting their profitability and scalability, especially with the busy Q4 peak season on the horizon.

The Challenge

  • Blocked Growth: Their Customer Service lead was bogged down by routine queries, preventing focus on high-impact activities like customer retention and pre-sales.

  • Lost Conversions: Potential customers with simple pre-purchase questions were not getting instant answers, leading to abandoned carts and lost revenue.

  • Preventable Returns: Margin erosion was occurring from preventable returns due to pre-purchase uncertainty. Customers were making incorrect purchase decisions based on incomplete information, leading to costly returns.

The Solution

We deployed our specialist Pre-Purchase Agent to provide instant, accurate answers to common customer questions around the clock. This immediately lifted the burden from the human team and improved the customer experience.The agent's impact was clear: the support automation rate climbed from an average of 13% to over 30%, saving the team 3 hours of agent time every single week.

The Results

The efficiency gains and improved customer experience translated directly into powerful business results:

  • First Response Time: Reduced from almost 5 hours to under 30 seconds.

  • Resolution Time: Slashed from over 20 hours to less than 9 hours.

  • Site Conversion: Delivered a +10bps improvement.

"Working with RefurbAgent has been a genuine game-changer for our customer service operations. The Pre-Purchase Agent immediately lifted a huge weight from our team by automating routine queries, allowing us to focus on driving growth and retention. Seeing our response times drop from hours to seconds and our conversion rate improve has been phenomenal."

– Phil Kemish, CEO of Reboxed

Your Path to AI-Powered Profitability in 3 Simple Steps.

We make the transition to automated, intelligent customer service seamless.

Step 1: Free Discovery Call
Book a free, 30-minute, no-obligation call. We'll listen to your specific challenges and goals to see if we're the right fit for your business.

Step 2: The AI Readiness Audit
We conduct a thorough audit of your help centre, FAQs, and historical support tickets. We use this data to create a strategic roadmap, identifying the biggest opportunities for automation and cost savings.

Step 3: Implementation & Growth
Based on the audit, we build and deploy your specialised AI agents. You'll see an immediate reduction in repetitive tickets and a clear return on investment.

Expertise That Generic AI Agencies Can't Match.

The truth is, technology is only half the solution. The other half is deep, hands-on industry experience.Our founder, Anand Sampat, has spent years leading customer experience teams at the highest levels of the consumer electronics world, including Back Market and Huawei.We don't just understand AI; we understand the unique trust and operational challenges of the refurbished market from the inside. We've managed the BPOs, wrestled with the KPIs, and seen firsthand what generic solutions miss. You get a partner who speaks your language and builds solutions for your specific reality.

Ready to See How Much Profit AI Can Unlock for Your Store?

Stop letting repetitive questions and preventable returns dictate your margins. Schedule your free 30-minute strategy call today and get a no-obligation analysis of your automation potential.

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